Tell us what you sell and where
We are onboarding a small group of agencies. A real person reads these.
Travel agencies
To get a useful answer in one round trip rather than four, include:
- Your company's registered name and country
- Roughly how many bookings a month, and average value
- Which markets you sell into
- What share is already paid by bank transfer
- How you issue — your own IATA, or a consolidator
Onboarding includes know-your-customer and sanctions screening, an agreed proof-of-issuance standard, and a test booking end to end before a real traveller sees anything.
Travellers
If you have been asked to send money to us and something does not look right, ask before you send it. Include your payment reference if you have one — it looks like OT-XXXX-XXXX.
If you have already sent a transfer and heard nothing for more than a working day, tell us the amount, the date and the account it came from. That is enough for us to find it even without a reference.
Take payment details only from a page whose address begins https://onwardtrust.com/ — never from an email, PDF or chat message. More on checking the details are genuine.